Complaint and guarantee

Complaint

The warranty period is at least 24 months. It is possible to lodge a complaint only for goods purchased and paid for at the wantee.eu online store.The warranty period begins to run from the receipt of the goods by the buyer. The buyer is obliged to make a complaint without undue delay and not to use the goods on which they have detected a defect.
The buyer has the right to make warranty claims with the Seller only for goods that exhibit defects caused by the manufacturer, supplier or Seller. The buyer is obliged to inspect the goods upon receipt of the goods. The customer has the right to free removal of defects during the warranty period. The complaint procedure begins on the day of delivery of the completed complaint form and delivery of the goods subjected to the complaint.
How to proceed with a complaint:
1.Send an email requesting a complaint.
2.Send the goods to the address as provided (do not send the goods cash on delivery!)
3.Upon receipt of the complaint, the customer will receive information about its acceptance.
4.The complaint must be resolved within 30 days, and it is typically handled promptly. 5.In case of a removable defect, the complaint is completed by delivering new/repaired goods. 6.In case of an irremovable defect, the complaint is completed by refunding the purchase price of the goods, exchanging the goods for goods of the same or better technical specifications, or paying a reasonable discount on the price of the goods, after the buyer's agreement.

191tech s.r.o.
Strojárenská 1
040 01 Košice
Slovakia
Returning and exchanging goods:
When selling goods via the internet or mail order, the Consumer has the right to withdraw from the contract of sale without giving a reason within 14 working days from the receipt of the goods (in accordance with Section 12, Paragraph 1 of Act No. 10/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the seller's premises).
We can exchange the size without any problems. It is important that the goods are delivered to our address within this period. The goods must not be used, damaged, must be complete, and have a purchase receipt.
Send the goods to our postal address:
191tech s.r.o.
Strojárenská 1
After the goods intended for return are delivered to us, we will refund the money to the account specified in the withdrawal form, no later than within 30 working days. This deadline is set by law. We usually return the money within 15 working days. If there is a delay, please contact us so we can fix it.