Definition of terms

"Goods" means any goods sold through the wantee.eu website. "Seller" refers to the company 191tech s.r.o., Strojárenská 1, 04001 Košice, IČO: 43 857 965. "Consumer" means any person who has entered into a contract of sale of goods with the Seller. The contract will be issued in the Slovak language and will be stored by the Seller and available to the Consumer for inspection.

Principles

This mail order selling transaction between the Seller and the Consumer is governed by the generally binding legal regulations of the Slovak Republic, especially the relevant provisions of Act No. 40/1964 Coll. Civil Code as amended, Act No. 10/2014 Coll. on Consumer Protection in Doorstep Selling Mail Order Sales as amended, Act No. 223/2001 Coll. on Waste and on Amendment and Supplementation of certain acts as amended and Act No. 428/2002 Coll. on the Protection of Personal Data as amended.

Price of goods and delivery price

The current prices of goods are listed on wantee.eu. These prices do not include the cost of delivering the goods to the Consumer's designated location. The delivery price is paid separately by the Consumer according to the current price list. More information can be found in the Delivery and Payment section.

Ordering of goods
The Consumer can place an order through the website wantee.eu.

Delivery period
The dispatch of the goods usually takes up to 3 working days. The delivery period depends on the chosen method of delivery. If circumstances require it, the Seller and the Consumer can agree to extend the delivery period or to provide substitute goods of the same quality and price. In case of a longer delivery period, the Seller shall inform the Consumer in advance via email.

Gift vouchers
Gift vouchers are valid for 6 months.

Delivery and acceptance of goods

After the Consumer has paid the price of the goods and the delivery price, the Seller is obliged to deliver the goods to the Consumer in the desired quality, price, and quantity. Delivery of goods is possible within the territory of Slovakia, either through the post office or a contracted carrier of the Seller. Before accepting the goods, the Consumer is required to confirm the order, pay the price of the goods and the delivery price. Upon receipt of the goods, the Consumer must sign to confirm its completeness, undamaged condition, and receipt on the Delivery Note/Invoice/Transport Document.

Cancellation of order

The Consumer has the option to cancel the order without giving a reason before the Seller dispatches it, or to withdraw from the contract within 7 working days (Withdrawal from contract). The Consumer can do so by phone at +421 919 39 51 50 or by e-mail at info@wantee.eu. If the Consumer cancels the order within 24 hours and has already paid for the ordered goods, the Seller will refund the paid amount by bank transfer (or postal order to the address). If the Consumer cancels the order after the goods have been dispatched, or does not agree with the Seller on cancellation, and there have been expenses incurred by the Seller, the Consumer is required to pay for the incurred operating expenses. Operating expenses include, for example, phone calls with the Consumer, packaging, or preparation of dispatch, payment of postage, and so on. If the shipment sent on cash-on-delivery is not picked up within the storage period, it will result in a breach of the contract of sale, as the Consumer is automatically informed by the Seller about the confirmation and status of the order (via e-mail). All arguments or justifications for not picking up the shipment (such as not receiving a notification, etc.) are considered intentional.

The customer will be automatically charged a fee of €18.- For this purpose, an invoice will be issued or payment information will be sent for the payment of the penalty by electronic means, with a due date of 14 days and 0.5% for each day of delay, which includes the costs of the Seller associated with the order and shipment of the goods. In this case, the customer has the option to request re-sending of the shipment within 7 days and make the payment for the goods in advance (but no later than 7 days). In this case, no cancellation fee will be charged. However, the original price of the shipment will be increased by €3,-, i.e. the cost of new delivery, the difference in subsidized postage and handling for the first delivery, handling fee, and any telephone or administrative costs. In case of non-payment of the order, incurred costs, or cancellation fee within the specified period, we will seek to recover the claim.

The process is set up in a customer-friendly way so that the customer has the option to pay only for the damage or costs incurred. However, if the customer does not communicate, refuses to pay for the damage or incurred costs, or is unable to reach a mutually acceptable agreement with the Seller, we have no choice but to enforce the penalty according to these terms and conditions and possibly forward the claim to legal collection. In such a situation, the customer is fully responsible and also bears the increased costs due to their behavior that causes such delays in the recovery process.

Product defects, warranty period, and complaints

The Seller is responsible for defects that the goods have when they are taken over by the Consumer. If it is a defect that can be removed, the Consumer has the right to have it removed for free, on time, and properly, and the Seller is obliged to remove the defect without undue delay. The Consumer can also request the replacement of the goods instead of removing the defect, or if the defect concerns only a part of the goods, the replacement of the part, if this does not result in unreasonable costs for the Seller in view of the price of the goods or the seriousness of the defect. If it is a defect that cannot be removed and which prevents the goods from being used properly without defects, the Consumer has the right to exchange the goods or to withdraw from the contract. If it is another non-removable defect, the Consumer has the right to a reasonable discount from the price of the goods. The warranty period is 12 months and starts from the day the goods are received by the Consumer. Complaints are made by the Consumer with the Seller from whom the goods were purchased. If necessary, contact the Seller at the email address info@wantee.sk.

Complaints do not apply to:

mechanically damaged goods (tearing, breaking, scratching, smashing, etc.) caused by improper use by the Consumer.

Withdrawal from the contract

1. The Consumer is entitled to withdraw from the contract without giving a reason within seven working days from the day of receiving the goods or from the conclusion of the service contract if the Seller has properly fulfilled the information obligations according to § 10.
2. If the Seller has fulfilled the information obligations according to § 10 additionally, the Consumer is entitled to withdraw from the contract within seven working days from the day the Seller fulfilled the additional information obligations, but no later than three months from the day of receiving the goods or from the conclusion of the service contract.
3. If the Seller does not fulfill the information obligations according to § 10 even additionally, the Consumer is entitled to withdraw from the contract within three months from the day of receiving the goods or from the conclusion of the service contract.
4. By withdrawing from the contract, the contract is canceled from the beginning. The Seller is obliged to a) take back the goods or not to continue providing the service, b) refund the Consumer within 15 days from the day of withdrawal from the contract the price paid for the goods or for the service, or the advance payment which the Consumer paid for the goods or for the service including the costs that the Consumer incurred in connection with the ordering of the goods or the service. The cost of returning the goods is borne by the Consumer. If the Seller does not fulfill the contract because the ordered goods cannot be delivered or the service cannot be provided, the Seller is obliged to inform the Consumer immediately and to refund the price paid for the goods or the advance payment within 15 days, if the Seller and the Consumer do not agree on alternative performance. If the Seller and the Consumer do not agree on alternative performance, the Seller is obliged to reimburse all proven costs that the Consumer incurred in ordering goods or services. In the case of alternative performance, the Seller is obliged to provide the Consumer with goods or services of the same quality and price.
5. Conditions for withdrawing from the contract - Send the goods to us after prior notification by phone at +421 919 39 51 52 or by email at info@wantee.sk to the address: 191tech s.r.o. Strojárenská 1, 040 01 Košice. After checking the goods, we will send you back the purchase price of the goods without postage and packaging within 15 days by bank transfer or postal order to the address. The goods must be undamaged and capable of further sale. Removal of tags, price tags, and labels is unacceptable, and such goods are considered unsuitable for further sale. The package must include the original purchase receipt (invoice).

Privacy Policy

The Seller collects and processes the personal data provided by the Consumer in accordance with the Act on the Protection of Personal Data 428/2002 Coll. as amended.

By using this online store, the Consumer agrees to the collection and use of information about themselves and their purchases. By registering on the wantee.sk online store, the Consumer agrees to be informed about news in the online store by email or phone.

The Seller undertakes not to provide any personal data of the Consumer or any other information about the Consumer to a third party, except for the personal data necessary for the delivery of the goods.

Seller's obligations

1. In the case of mail order sales, the Seller is obliged to inform the Consumer, simultaneously with the offer of the goods or services, of: a) their identity, permanent residence and trade license, if the mail order is carried out by a natural person, or the business name and registered office, if the mail order is carried out by a legal person; b) the description of the goods or services, c) the price of the goods or service provided, d) delivery conditions and costs of delivering the goods, e) payment conditions, f) instructions on the Consumer's right to withdraw from the contract, g) the price for using remote communication means, if the price is determined by other than the base rate, h) the deadline for which the Seller is bound by their offer, including the price, i) the minimum period within which the contract can be concluded, if it concerns a contract of sale of goods or provision of services that are supplied or performed continuously or repeatedly.
2. In the case of offering goods or services by telephone, the Seller is obliged to disclose their identity and the commercial purpose of the call at the beginning of the communication with the Consumer.
3. The Seller is obliged to provide the Consumer, no later than on the day of delivery of the goods or the commencement of the provision of the service, with written information provided to them according to paragraph 1 by means of remote communication.
4. The Seller is obliged to provide the Consumer, no later than on the day of delivery of the goods or the commencement of the provision of the service: a) information on the conditions and procedures for exercising the right to withdraw from the contract, b) the Seller's address where the Consumer can make a complaint or submit a complaint, c) information about the guarantee and service, d) information about the possibility of canceling a contract concluded for an indefinite period of time or for a period longer than one year.
5. Paragraphs 3 and 4 do not apply to services provided by means of remote communication if they are provided only once and the operator of the communication means charged them remotely. However, the Consumer must have the possibility to obtain the Seller's address where they can make or submit a Consumer complaint. The Seller undertakes to deliver to customers: The type and quantity of goods at the purchase price and under the payment conditions that apply on the day the order is sent. Goods that meet the standards, regulations and rules applicable in the territory of the Slovak Republic. Goods that will be suitably packaged to prevent damage during transportation.

Reservation of errors

We reserve the right to change technical, design or other product parameters without prior notice. Despite our best efforts, errors may occur in technical, design, or other parameters and representations. We do not accept any responsibility for these.

Alternative dispute resolution

1. The Consumer has the right to contact the Seller with a request for remedy (by email at info@wantee.sk) if the Consumer is not satisfied with the way the Seller has handled the complaint or if the Consumer believes that the Seller has violated the Consumer’s rights. If the Seller responds to this request negatively or does not respond within 30 days of request submission, the Consumer has the right to submit a proposal for alternative dispute resolution to the alternative dispute resolution entity (ADR) under the law 391/2015 Coll. The entities of the ADR are authorities and authorized legal entities under §3 of the law 391/2015 Coll. The Consumer may submit the proposal in the manner specified in §12 of the Law 391/2015 Coll. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk.
2. The Consumer may also submit a complaint through the Online Dispute Resolution platform ODR, which is available online at Online Dispute Resolution | European Commission (europa.eu).
3. Alternative dispute resolution can only be used by a Consumer - a natural person who does not act within the scope of business, employment or profession when concluding and performing a Consumer contract. Alternative dispute resolution concerns only disputes between the Consumer and the Seller arising from or relating to the Consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may request payment of a fee for initiating alternative dispute resolution from the Consumer up to a maximum of EUR 5 including VAT.
   

Complaint

The warranty period is at least 24 months. It is possible to lodge a complaint only for goods purchased and paid for at the wantee.sk online store.

The warranty period begins to run from the receipt of the goods by the buyer. The buyer is obliged to make a complaint without undue delay and not to use the goods on which they have detected a defect.

The buyer has the right to make warranty claims with the Seller only for goods that exhibit defects caused by the manufacturer, supplier or Seller. The buyer is obliged to inspect the goods upon receipt of the goods. The customer has the right to free removal of defects during the warranty period. The complaint procedure begins on the day of delivery of the completed complaint form and delivery of the goods subjected to the complaint.

How to proceed with a complaint:

1. Send an email requesting a complaint.
2. Send the goods to the address as provided (do not send the goods cash on delivery!):

191tech s.r.o.

Strojárenská 1

040 01 Košice

3. Upon receipt of the complaint, the customer will receive information about its acceptance..
4. The complaint must be resolved within 30 days, and it is typically handled promptly.
5. In case of a removable defect, the complaint is completed by delivering new/repaired goods.
6. In case of an irremovable defect, the complaint is completed by refunding the purchase price of the goods, exchanging the goods for goods of the same or better technical specifications, or paying a reasonable discount on the price of the goods, after the buyer's agreement.